Dear customer,
We are committed to providing a satisfactory purchase for you.Size charts may differ from site to site.Before you place the order, highly suggest you refer to our size chart and measurement guides to choose your correct size or color . If standard size does not suit you, you can also choose our custom size service, which is for free.
If you have any questions or need assistance, please contact us at contact@modsele.com.
Return:
After you received your item, please check it right way, and try on as soon as possible without removing the tags, altering, or washing the dress.
But if you are not satisfied with your order or there is something wrong with our product , we accept returns for items within 7 days of delivery date.
1)Please issue return request with your order number, photos to show dress issues to our customer service email address: contact@modsele.com.
PS:Returns that are late because you were away on holiday or your event was cancelled will be refused - no exceptions.
2)Once Customer Service has approved your request, please send the item back to us as soon as possible. Also, email us a proof of postage (receipt + tracking number).
PS:Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
3)Once received at our facility, your return will be processed immediately.
PS:For returns, the customer is responsible for return shipping costs. This includes shipping fees for a return or exchange.And the costs of the original shipping fees will not be refunded.
Note:
1)You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.That's enough time for you to make sure the item is well made and fit you!
2)We don't accept'buy-many-keep-one'try on returns. That's mean if you only want one item, but you buy two or more to have a try and then you want to return the one/ones you don't want. At this condition, we don't accept this return request.
3)We understand that you want to find the right dress for a special occasion, so most of our dresses are available in custom sizes and custom colors. Once a dress is made, it cannot be worn by anyone else. Therefore we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
4)The following items cannot be returned, refunded or exchanged: 1. Customized Items, 2. Accessories, 3. Items On Clearance.
5)We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs（the customer should pay the customs clearance）, please keep the receipt with tracking information.
6)In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable.
7)We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. Please allow up to 3-5 business days for your return to be processed upon receipt at our warehouse.
Cancellation:
We understand that you want to find the right dress for that special occasion, so most of our dresses are custom made. Once the production of a dress has begun, the fabric cannot be reused.Hope you can understand that fabric,workmanship and time we used on the dress, please read our Refund policy carefully.
1)For wedding apparel and special occasion dresses (prom dresses, homecoming dresses.etc ):
•Orders canceled within 72 hours since paid will get full refund.
•Orders canceled after 72 hours since paid before shipment will get 50% refund of total amount.
•Once order is shipped out, there is no way to cancel it.
2)For clothes,accessories etc.
•Orders canceled before shipment will get full refund.
If you would like to cancel your order, please contact our customer service:contact@modsele.com.
*When you receive an email from Modsele titled "Order #_______ confirmed", your payment has been confirmed.
We are committed to providing a satisfactory purchase for you.Size charts may differ from site to site.Before you place the order, highly suggest you refer to our size chart and measurement guides to choose your correct size or color . If standard size does not suit you, you can also choose our custom size service, which is for free.
If you have any questions or need assistance, please contact us at contact@modsele.com.
Return:
After you received your item, please check it right way, and try on as soon as possible without removing the tags, altering, or washing the dress.
But if you are not satisfied with your order or there is something wrong with our product , we accept returns for items within 7 days of delivery date.
1)Please issue return request with your order number, photos to show dress issues to our customer service email address: contact@modsele.com.
PS:Returns that are late because you were away on holiday or your event was cancelled will be refused - no exceptions.
2)Once Customer Service has approved your request, please send the item back to us as soon as possible. Also, email us a proof of postage (receipt + tracking number).
PS:Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
3)Once received at our facility, your return will be processed immediately.
PS:For returns, the customer is responsible for return shipping costs. This includes shipping fees for a return or exchange.And the costs of the original shipping fees will not be refunded.
Note:
1)You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.That's enough time for you to make sure the item is well made and fit you!
2)We don't accept'buy-many-keep-one'try on returns. That's mean if you only want one item, but you buy two or more to have a try and then you want to return the one/ones you don't want. At this condition, we don't accept this return request.
3)We understand that you want to find the right dress for a special occasion, so most of our dresses are available in custom sizes and custom colors. Once a dress is made, it cannot be worn by anyone else. Therefore we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
4)The following items cannot be returned, refunded or exchanged: 1. Customized Items, 2. Accessories, 3. Items On Clearance.
5)We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs（the customer should pay the customs clearance）, please keep the receipt with tracking information.
6)In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable.
7)We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. Please allow up to 3-5 business days for your return to be processed upon receipt at our warehouse.
Cancellation:
We understand that you want to find the right dress for that special occasion, so most of our dresses are custom made. Once the production of a dress has begun, the fabric cannot be reused.Hope you can understand that fabric,workmanship and time we used on the dress, please read our Refund policy carefully.
1)For wedding apparel and special occasion dresses (prom dresses, homecoming dresses.etc ):
•Orders canceled within 72 hours since paid will get full refund.
•Orders canceled after 72 hours since paid before shipment will get 50% refund of total amount.
•Once order is shipped out, there is no way to cancel it.
2)For clothes,accessories etc.
•Orders canceled before shipment will get full refund.
If you would like to cancel your order, please contact our customer service:contact@modsele.com.
*When you receive an email from Modsele titled "Order #_______ confirmed", your payment has been confirmed.